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If you need help outside normal business hours (Monday to Friday, outside normal business hours (9:00 a.m. to 5:00 p.m., except holidays) for such a P1 issue, please use “P1” in your email address. We will respond within two hours. To learn more about the different support options and priority levels, see the following table: Cloud computing has changed the strategy of delivering distributed services to many commercial and government agents. Cloud computing offers scalable and customized services for most users in different fields. However, this new technology has also created many challenges for service providers and customers, especially for users who already own complex legacy systems. This paper examines the challenges related to the concepts of trust, SLA management, and cloud computing. Here is a great white paper for implementing service level agreements. See customer satisfaction surveys are a way to verify and balance empirical numbers from SLA compliance reports.

Another way to ensure that customers are supplied is to have a directive for reopening a business when the customer calls to say that they are not satisfied. You should then have a report indicating the cases reopened. Management should use it for continuing education. Select Implement Service Level Agreements: “The Key To Service Delivery” As a Google Marketing Platform customer, you have access to a team of support specialists. OTM 2011: On the Move to Meaningful Internet Systems: OTM 2011, p. 469-477 | Citing, since we are available at any time by email or phone, but please remember that support is reserved after the closure of the activity for P1 or “System Down” issues… . .